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The results are not on the website

Nothing is lost. Every read is written to the device before anything is sent anywhere. A server that cannot be reached delays results; it does not lose them.

Check the link

  • Podium Mobile: the line under the status says what the sync is doing and how far behind it is.
  • Podium PC: the send reports what went and what did not.

If it says it cannot reach the server, that is the answer. It will catch up on its own when there is signal.

It says it is sending and the site is still empty

  1. Has somebody unticked public? A race is public from the start, so a hidden one was hidden on purpose. On the Results tab, tick public and press Save.
  2. Are you looking at the right event? Check the name, not the bookmark.
  3. Has anybody finished? A race with no finishers is not listed.

The site is behind what is here

Reads go up in order and a morning offline takes a while to clear. The backlog figure tells you how far behind you are.

Times on the site do not match the ones here

You have a correction on this machine that has not been sent yet. Both clock corrections and times taken by hand go up with the reads. Let the send finish, then look again.

Before you pack up

Wait for the backlog to reach zero. A phone in a bag is a phone that has not sent anything.

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